Fraktpolicy
Thank you for your trust and support. We are committed to making delivery across the United States simple, reliable, and transparent. Please review the shipping information below before placing your order.
Shipping Origin & Processing
Orders are processed and shipped from our U.S. fulfillment center.
Processing time: Usually 1–2 business days, excluding weekends and U.S. public holidays.
Tracking information will be provided after your order has been dispatched.
U.S. Delivery
We use established carriers, including UPS, FedEx, USPS, and other approved logistics providers, to deliver orders throughout the United States.
Estimated delivery: Usually 3–5 business days after shipment for most addresses in the contiguous United States.
Delivery times are estimates and may vary due to your location, carrier conditions, weather, transportation restrictions, peak shipping periods, or other circumstances beyond our control.
Deliveries to Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. locations may take longer and may be subject to special restrictions because of lithium battery transportation requirements.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking information.
You can track your package using the link in that email or through the carrier’s official website. Please allow 24–48 hours after shipment for tracking updates to appear.
If tracking has not updated for an extended period or your package appears significantly delayed, please contact our customer support team.
Shipping Costs
Free standard shipping is available on eligible U.S. orders where indicated on our website.
Any applicable shipping fees, destination restrictions, or special delivery conditions will be shown at checkout before payment.
Because portable power stations contain lithium batteries, some destinations and shipping methods may be restricted.
Taxes & Import Duties
Orders shipped within the United States are not subject to import duties.
Applicable state or local sales taxes will be calculated and shown at checkout based on your delivery location and relevant tax requirements.
Shipping Address & Order Information
Please ensure your shipping address, ZIP code, email address, and contact details are complete and accurate before placing your order.
Incorrect or incomplete information may cause delivery delays, failed deliveries, or returned packages.
If you discover an error after placing your order, please contact our customer support team as soon as possible. We will make reasonable efforts to update your information before shipment, but we cannot guarantee changes once the order has entered the fulfillment or shipping process.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur because of:
- Carrier service disruptions
- Severe weather
- Peak shipping periods
- Transportation restrictions
- Address-related issues
- Lithium battery shipping requirements
- Other circumstances beyond our reasonable control
If your package has not arrived within the estimated delivery period or tracking has not updated for an extended period, please contact our customer support team. We will work with the carrier to investigate eligible delayed or potentially lost shipments.
Damaged Packages
If your package arrives with visible damage, please contact us as soon as possible. Whenever possible, report visible shipping damage within 48 hours of delivery.
We may ask you to provide:
- Photos of the outer packaging
- Photos of the product
- Photos of the shipping label
- Videos or other supporting information
For approved damaged-item claims, we will assist you in accordance with our applicable return, replacement, and refund policies.
Delivered but Not Received
If tracking shows “Delivered” but you cannot find your package, please first:
- Check around your delivery location
- Ask household members or neighbors
- Check with building staff, reception, or property management, if applicable
- Review any available delivery photo or carrier notification
Some carriers may mark a package as delivered shortly before it physically arrives.
If you still cannot locate it after these checks, please contact our customer support team so we can help investigate the delivery.
Lost Packages
If your package appears to be lost in transit, please contact our customer support team.
We may open an investigation with the carrier before determining the appropriate resolution. If the shipment is confirmed lost and the claim is approved, we will assist with an appropriate replacement or refund under our applicable policies.
Refused or Undeliverable Packages
If a package is refused, cannot be delivered, or is returned to us because of an incorrect or incomplete address, additional shipping or return costs may apply where permitted.
Any applicable refund may be adjusted for eligible shipping or handling costs, unless the delivery issue was caused by an error on our part.
Order Changes & Cancellations
If you need to change or cancel an order, please contact our customer support team as soon as possible.
We will make reasonable efforts to accommodate your request before shipment. Once an order has entered the fulfillment process or has shipped, however, we may be unable to change or cancel it.
If the order has already shipped, our applicable return policy will apply.
Lithium Battery Shipping Restrictions
Portable power stations contain lithium batteries and are subject to special transportation and carrier requirements. As a result:
- Certain shipping methods may be unavailable
- Some destinations may require additional transit time
- Certain remote or restricted locations may be ineligible for delivery
- Returns may require special instructions or approved shipping methods
If a shipping restriction affects your order, our customer support team will contact you where necessary.
Need Help?
For questions about your order, shipping, tracking, or delivery, please contact our customer support team:
Email: ketr4twnuong4857@gmail.com
Response time: Within 1 business day
We will do our best to assist you as quickly and efficiently as possible.