Polityka zwrotu kosztów

Thank you for picking our portable power products. Should you feel unsatisfied after your purchase, our support staff can assist you with returns, exchanges and reimbursements.

30-Day Return Period

Return requests are valid within 30 days upon delivery. To be eligible for a return, the item must remain in proper working condition and come with all original attachments, cords, user guides and bundled contents. High-capacity lithium batteries need special processing, so we recommend keeping the original packaging if you can. If you no longer retain the original box, get in touch with us prior to sending back the goods.

Damaged, Faulty or Wrong Items

Reach out to us promptly if you receive broken, defective or mismatched merchandise. Once your claim gets approved, we will bear the return freight cost and offer one of the following options: A replacement unit, or A full reimbursement. For obvious transit damage, kindly submit your message to us within 48 hours after receiving the package.

Non-Defect Related Returns

If you simply change your mind or ordered an incorrect model, you are still able to apply for a return inside the 30-day return timeframe. For non-quality related returns: Buyers are responsible for the return delivery fees. The product has to stay intact and suitable for resale. All original accessories and packaged parts must be sent back together. A fair charge might be subtracted for missing attachments, heavy scuffs, product harm, or newly required packaging materials.

Return Procedures

Never ship the product back without pre-approval. Send a message to our customer support team and supply your order ID plus the reason for return. We will assess your application within 1 working day. After approval, we will share return guidelines together with an RMA code. Wrap up the item safely and strictly follow the supplied return directions. Our support specialists will walk you through the whole procedure for returns, exchanges or refunds.

Refund Information

We usually inspect returned goods 3–5 working days after they arrive at our warehouse. When your refund application passes review, funds will be sent back to your initial payment account. It generally takes 5–10 working days for the money to show in your account, which depends on your banking institution or payment service provider.

Warranty Statement

The 30-day return rule operates independently from the product warranty coverage. Manufacturing flaws reported once the return window closes can still be covered under warranty service subject to relevant warranty provisions. You can also write to ketr4twnuong4857@gmail.com if you have further questions.